All Systems Operational
Gateway ? Operational
API ? Operational
Web Portal ? Operational
Email to SMS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 28, 2021

No incidents reported today.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021
Resolved - The incident has been resolved and all systems are operational.

Slight 10 minute window of increased latency noticed for primarily migrated MessageNet customers using API (API1/API2).

Latency has returned to optimal levels for the duration of the monitoring period.
Feb 25, 16:35 AEDT
Monitoring - Our engineers have resolved the immediate issue. Service is stabilising and our engineers are monitoring the situation.
Feb 25, 16:26 AEDT
Investigating - We are currently investigating an issue with our API1 and API2 Wrapper.

At this time, customers may see a slight delay/increased latency when utilising both APIs if they have been migrated across to the new platform. This will not impact customers who are not migrated across to the new platform.

Our team are on hand to work through and resolve this as soon as possible. An additional update will be available shortly as this investigation continues.
Feb 25, 16:21 AEDT
Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021
Resolved - The incident has been resolved and all systems are operational.

Issue Begun: 08:06 AM
Resolution Time: 09:05 AM
Total Outage: 59 minutes.
Monitoring Time Complete: 12:00 (Midday)
Feb 18, 12:04 AEDT
Update - The incident has been resolved and all systems are operational however we will continue to monitor.

Resolution Time: 09:05 AM
Next Update: 12:00 (Midday)

The issue appears to have been a large number of unhealthy tasks causing 5xx errors. This only affected recently migrated customers, and a further sub-set of customers that use the API1 wrapper alone.

We will continue to monitor and provide an update at 12:00 (Midday).
Feb 18, 10:08 AEDT
Monitoring - Our engineers have resolved the immediate issue. Service is stabilising and our engineers are monitoring the situation.

Service appears to have been restored around 9:05 AM.

We will continue to monitor this over the next 30 mins and provide an update at just after 10am (GMT+1000).
Feb 18, 09:37 AEDT
Investigating - We are currently investigating an issue with our API1 Wrapper.

At this time, customers may see an increase of errors when utilising this API if they have been migrated across to the new platform. This will not impact customers who are not migrated across to the new platform.

Our team are on hand to work through and resolve this as soon as possible. An additional update will be available shortly as this investigation continues.
Feb 18, 08:58 AEDT
Feb 17, 2021

No incidents reported.

Feb 16, 2021
Completed - The scheduled maintenance has been completed.
Feb 16, 15:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 15:01 AEDT
Scheduled - MessageNet will be completing routine maintenance during this time. A routine deployment of API2 will be occurring to fix a number of recently migrated account's use cases only. Only recently migrated accounts will be affected by this API2 deployment. If you have yet to be migrated you will be unaffected by this maintenance window. During this time customers will still be able to send SMS messages via MessageNet for the extent of the maintenance window. We do not expect any outage with regards to SMS sending via our APIs during this time.

Date/Time: Monday 16th February, 15:00 (Syd/Mel)
Deployment window: 30 mins.

What systems are affected:

MessageNet API2 (Migrated Accounts Only) –
http://api.messagenet.com.au/v2

NOTE: SSL connections will also be affected by this change.

API2 will still be operational during the maintenance window. No messages will be queued at any time. The development and infrastructure teams will be on hand and will be closely monitoring to ensure no customer impact during this time.

The window for MessageNet's Scheduled maintenance is included below:

Scheduled maintenance Begin: 16.02.2021 at 3:00 PM (UTC+1100) (16th February 2021 at 3:00 PM)
Scheduled maintenance End: 16.02.2021 at 3:30 PM (UTC+1100) (30 minute duration)

The maximum maintenance time we envision is 30 minutes.

Any questions or concerns please call 1300 551 515 or email support@messagenet.com.au.

NOTE: You can now subscribe to future incidents via Slack. Go to status.messagenet.com.au and subscribe to start the process.
Feb 16, 13:42 AEDT
Feb 15, 2021
Completed - The scheduled maintenance has been completed.
Feb 15, 16:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 16:00 AEDT
Scheduled - MessageNet will be completing routine maintenance during this time. A routine deployment of API1 will be occurring to fix a number of recently migrated account's use cases only. Only recently migrated accounts will be affected by this API1 deployment. If you have yet to be migrated you will be unaffected by this maintenance window. During this time customers will still be able to send SMS messages via MessageNet for the extent of the maintenance window. We do not expect any outage with regards to SMS sending via our APIs during this time.

Date/Time: Monday 15th February, 16:00 (Syd/Mel)
Deployment window: 30 mins.

What systems are affected:

MessageNet API1 (Migrated Accounts Only) – Lodge.asmx and Receive.asmx endpoints
http://api.messagenet.com.au
http://www.messagenet.com.au/dotnet
http://www.messagenet.com.au/dotnet2

NOTE: SSL connections will also be affected by this change.

API1 will still be operational during the maintenance window. No messages will be queued at any time. The development and infrastructure teams will be on hand and will be closely monitoring to ensure no customer impact during this time.

The window for MessageNet's Scheduled maintenance is included below:

Scheduled maintenance Begin: 15.02.2021 at 4:00 PM (UTC+1100) (15th February 2021 at 4:00 PM)
Scheduled maintenance End: 15.02.2021 at 4:30 PM (UTC+1100) (30 minute duration)

The maximum maintenance time we envision is 30 minutes.

Any questions or concerns please call 1300 551 515 or email support@messagenet.com.au.

NOTE: You can now subscribe to future incidents via Slack. Go to status.messagenet.com.au and subscribe to start the process.
Feb 12, 15:17 AEDT
Feb 14, 2021

No incidents reported.